Frequently Asked Questions
Organic Coffee
Why is your coffee different from others?
We’re not your average cup of joe. Here’s why:
- We roast only certified organic beans — always clean, always traceable.
- Every batch is roasted in-house, in small quantities, for peak freshness.
- No sitting on shelves — we roast to order, so your coffee arrives at its flavorful best.
- Our roasting method uses clean hot air, not open flames, for a smoother, healthier brew.
- Each bag comes with a resealable zipper and degassing valve to lock in freshness, naturally.
Sonrise Coffee Company: Fresh-roasted. Flavor-forward. Made with care.
Why should we buy coffee from you?
Why Buy From Sonrise Coffee?
Every bag you purchase supports a small, local, family-owned business roasting fresh coffee with care and purpose.
- We roast at home in small batches, ensuring exceptional quality and sustainability.
- Your support helps our family make a living while spending more time with each other — and that means the world to us.
- We're honored to share our passion for great coffee at a price that feels right.
Real coffee. Real people. Roasted with love.
When do you roast the coffee?
When Do You Roast the Coffee?
Freshness is everything — that’s why we roast to order, never in advance.
- Our roast days are Monday and Thursday.
- Orders placed before 6 AM on roast days are guaranteed same-day roasting.
- Everything we ship is roasted just hours before it leaves our hands.
From our roaster to your mug — fast, fresh, and full of flavor.
Shipping, Returns & Refunds
Where do you ship?
We currently ship to addresses within the United States only.
When will my order ship?
We ship fresh-roasted coffee every Tuesday and Friday. Orders are typically shipped the day after roasting.
- Orders placed before 6:00 AM (ET) on roast days are typically shipped the same day.
- Most deliveries arrive within 2–4 business days, and we aim to ship all orders within 3–5 business days of purchase.
How much does shipping cost?
- Free shipping on coffee or tea orders over $50
- Orders under $50 ship for a flat rate of $6.99 anywhere in the U.S.
- Coffee equipment is excluded from our free shipping program and may incur additional shipping fees.
Have a question or need something faster? We’re always happy to help — just reach out.
What’s your return and refund policy?
Because our coffee is fresh-roasted to order and a perishable product, we’re unable to accept returns on whole bean or ground coffee.
That said, your satisfaction matters to us. If there’s a problem with your order, please email us at sonrisecoffeecompany@gmail.com within 10 days, and we’ll do everything we can to make it right.
Fresh coffee, fair service — always.
Organic Coffee Certifications
Do you offer Fair Trade Certified coffee?
We do our best to source Fair Trade Certified bean whenever possible.
However, because our roasting facility itself is not Fair Trade certified, we’re unable to display the official Fair Trade logo on our packaging — even though the beans meet those standards at origin.
Is your coffee Organic Certified?
Yes — we only purchase and roast Certified Organic Coffee beans.
That said, our roastery is not certified organic, which means we legally can’t display the USDA Organic seal, even though the coffee itself meets organic certification requirements.
We believe in transparency, quality, and doing things the right way — even if it means skipping the fancy stickers.
Get in touch
Have questions about your order, or a general inquiry?
